Operating with an IP PBX telephone system fed from fiber-optic phone lines paired with one of the best answering service software programs on the market. System back-ups are performed twice a day and all information is safely and securely stored off-site. Our long-term clients have been seamlessly transitioned to our new system and are delighted with the additional features we can offer. Features that give us the ability to meet the needs of any business or personal requests.
SMS and E-Mail messages viewed on a mobile device make it extremely easy to get directions and return calls hands-free. Simply select the link in your message.
Retrieve call logs anytime / anywhere by sending us an email. Our system checks for client requests every 2 minutes and will automatically retrieve and reply with your information.
Customized forms ensure specific questions and required information is collected from callers.
Message delivery is unlimited and can be sent to multiple recipients. Choose to receive messages immediately after the call, one time only, or scheduled hourly, daily, weekly, or monthly.
Call logs include start & end time, operator, tracking number and any relevant information needed to create reports, ensuring accountability for the operators and on-call employees.
Save time and resources that can be allocated towards developing your business profile.
Our Client View efficiently puts your profile on our operator's monitor. Your personalized client information is in front of them before you can say "Ringy-Dingy". Customized accounts include links to web pages, schedules, calendars, and message delivery options.
We are here for you 24/7! Never lose another opportunity to a competitor. Our professional services will make your customers feel like they are dealing directly with you.
Starting a new business?
Looking for an alternative to hiring a full-time receptionist?
We offer conveniences like instant messaging when you need protocols changed in the moment. No worrying about missing that important call & screening calls to patch through the ones you're waiting for. Perhaps you only need part time coverage during lunch breaks or during high volume call hours? We have you covered,
24 hrs/day 7 days/week 365 days/year
Taking that well-deserved vacation or holiday?
Relax knowing your customers will be taken care of. You will continue to be sent messages and important reports to review at your leisure. Call patching at any time can save the day if you need us to put you in touch with somebody.