Services & Industries

Winter storms and extremely cold temperatures generate high demand for the many services towing companies offer. Experienced operators liaison private and preferred calls with drivers.  

We also dispatch group rotation schedules, made up of many towing companies in and around the local area.  All members receive an update either by SMS, text, or e-mail after each call is dispatched.

Dental practices, chiropractors, surgeons, veterinarians, midwives, and other medical offices/clinics have hectic schedules and often struggle to find time for phone calls.    

Eliminate wait time by letting us have the desired contact already on the line for when u call in, helping you get back to your patients quickly.

Thunder Bay Answering Services knows that as with most sales-driven business, response time to incoming calls for real estate agents is extremely important, but, answering calls when showing a property or talking with potential buyers/sellers can have a negative impact.  

Avoid this completely by letting us answer your calls.  Based solely on your always changing information we can answer questions, book / confirm showings/meetings, and relay messages exactly how you require.

 Landlords and property management companies can get a good night's sleep when we are answering calls. 

Once the account is set-up we have all the information needed to ensure we gather necessary information from callers and respond following protocol.

 CALL PRIORITISING- Thunder bay  Answering service understands the importance of prioritizing and screening calls.

Professional CSRs screen for urgency, gather complete details, and dispatch service calls according to your protocol, after business hours, or around the clock. 

Ensure the health and safety of your employees who are working alone in a remote location. If the employee fails to check-in at the allotted time, we will contact the employer based on the set parameters.